PhD Student at the University of Victoria

Et (smart) phone home!

Most home users are not able to troubleshoot advanced network issues themselves. Hours on the phone with an ISP's customer representative is a common way to solve this problem. With the advent of mobile devices with both Wi-Fi and cellular radios, troubleshooters at the ISP have a new back-door into a malfunctioning residential network. However, placing full trust in an ISP is a poor choice for a home user. In this paper we present Extra Technician (ET), a system designed to provide ISPs and others with an environment to troubleshoot home networking in a remote, safe and flexible manner.
p283-collares.pdf424.31 KB